Mini pencil: children's clothing store excellent shopping guide professional knowledge training (2)
On a mini-pencil children's clothing excellent shopping guide for everyone to explain the role of shopping guide, professional philosophy, responsibilities and other aspects, this period we learn about grooming, etiquette, customer shopping psychology knowledge. Sixth, grooming (to give customers a good first impression) l hair hairstyles should be neat bogey bogey l facial modification to be clean and natural l unified dress code 7, the use of body language: voiceless voice Sheng body language including posture, gestures, facial expressions, Body decoration, behavior and many other ways, in many cases body language is more unconscious, more primitive, more difficult to fake, and therefore reflect more than words real feelings and ideas. The meaning of the body language representative is squinting - disagree, disgusted, angry or unwilling to twist hands - nervous, restless or afraid to sit in a chair in discomfort - boring or nodded easily - agree or understand Chest - confidence, decisive shaking his fist - angry or aggressive yawning - boring pat shoulder - encouragement, comfort laugh - agree or be satisfied [Photo: mini pencil children's clothing] eight, service etiquette (omitted ) Eyes 1, watch the site: When communicating with customers, the application of 60% -70% of the time looking at each other, watching the site is the triangle between the two eyes and mouth area, eyes should be peaceful, kind, natural, not too urgent, To try to make each other feel your sincerity. 2, the scope of attention: for the customer introduction, the application of light to observe whether there are customers around looking at other products, and then decide whether to enlarge the volume or other ways to attract 3, watch the way: with the customer "face" to show respect and Courtesy (Do not glance at each other when customers speak wrongly or upset, otherwise they are misunderstood as ironic to him.) Smile: To have emotional communication with your customers, when you smile at him, you mean " I am glad to meet you, I am willing to serve you "also put the customer emotionally as a loved one, as a friend, happy with them, a total of grievances into a caring person. 1, combined with the facial expression, that is, when you are smiling, want to laugh eyes (both eyes soft Yang) eyes smile (eyes and nature, flowing heartfelt smile) Mouth Mouth (mouth On both sides of the Yang slightly, exposing 6-8 teeth) 2, combined with the language of mouth, that is, while you are sincere smile, but also have a warm, sincere, language, such as: Hello! 3, a combination of body language: the same time with the body language to be combined with the smile, it will complement each other. Smile is like a bright day, giving warmth. Shopping guide is also the secret of success. 4, greetings ask: Shopping guide greet customers ask customers seeking, we must smile face to face, say good first words, to give customers a good impression, but also warm and sincere, highlight the characteristics of goods and selling point, pay attention to Do not overdo the fact (for example) l Welcome, please feel free to see! l What can I help you? l you want to choose what kind of goods, I will introduce you to several good! l Please wait a moment, I'll come soon l This is what you want, please see l Will your surname (how to call) l You have a vision, this is just arrived today, I give you try l This style is very good, buy and go to wear their own friends are good Case: This style is not red you guide immediately answer, yes, at present, only white and blue, these two seeds are good-looking, you wear a certain look, so To leave the customer, if not answered directly, the customer may go away. [Photo: mini pencil children's clothing] 5, praise: Everyone in life, need recognition praise. Appropriate praise can narrow the distance between customers. l you say it right l your clothes with really taste l this dress can bring out your body l you will really pick things, really have vision l you have a change, really good case: a customer to the mall to buy clothes , After trying on what, feel good about myself, she was very happy, you see what the effect is good Shopping guide with a smile: you wear this dress than Maggie Cheung also temperament, it can only be the trend with you away. A word, firm determination to buy 6, thanks apology: shopping guide in the customer's praise and advice, we must give thanks to show good quality, to apologize to customers, we must be sincere and gentle tone, and strive to customer understanding Never allow to push responsibility, strong words. Thank you for your encouragement and support l Thank you for your advice, in the future I must strive to improve l sorry, she is new, the service is not forgive me please forgive me very sorry, I just said something wrong, please I am sorry, this bar code, I will give you a change l Today, too many customers, take care not to please forgive shopping guide When communicating with customers, to be elegant, and do not use imperative, multi-purpose request , With less negative name, with affirmative sentences, less belittle, more praise, vivid words, but also with the appropriate expressions and actions l language should be logical, clear level, clear understanding of l words to focus, without saying anything extra, Not long-winded l Do not exaggerate, do not use vulgar language, dialect soil language l Do not argue with customers, satirical customers 7, taboo language 6 l How do you not know l Your own optimistic, do not mess l There are bargains, You want to buy l so cheap also picked to pick, too expensive do not buy l other brands cheaper, you go to their home ah l we are stores, not spread
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